Customer service  

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Do I need to register to the site before I make an order?

Yes, anyone can access and browse our site without limitations, but if you wish to place an order, you must log into the system by pressing the "Log in" (access) key to enter the username and password you chose during registration to be recognised by the system. In this way, you can enjoy special offers and the discount level you have been assigned to. To log in, just click on the "Login" writing at the top right of the homepage of the website and enter the required data in the appropriate box.

 

How do I register to the site?

Click on the "Sign in" button located at the top right of the homepage and fill in the fields on the registration form (those with an asterisk are required). The email you indicate will be used to send you important messages and will not be given or revealed to anyone. You will be asked to enter your password twice to prevent typing errors (we recommend that you keep the password in a safe place). At this stage you will also need to fill in the "Forum Nickname" which will be displayed in case you enter comments in our discussion forums. Select the "I accept" checkbox at the bottom of the registration form to accept the processing of personal data and click on "Submit". If you have entered all the data correctly, the successful registration message will be displayed otherwise you will see a message explaining what data were not accepted. This registration phase must be done only once. The registration is free and does not commit you to anything!

Note: Some sites are used to send a registration confirmation email with a link to click on, this procedure is not necessary on Vitamincenter.it so, as soon as the registration is complete, you can buy the desired products without further delay.

 

How do I buy a product?

To buy a product, you must access its sheet. To do this there are a number of ways: for example you can click on the five main areas "Sports Nutrition",  "Weight Loss", "Health and Wellness", "Beauty and Cosmetics" and "Clothing and Accessories", located on the top of the page, or even directly click on the button "All Brands" also present at the top of the page. You can also search for a product through the search field located at the top and middle of the visible page through the "Search All" label. After viewing all the products related to the pre-selected sub-category, brand or research made, you can see the sheet and check if the product is available verifying that the green "Ready" writing is displayed. Depending on the product, you can select the colour, taste and size you want, but please do not forget to always specify the desired quantity. Finally, click on "Buy". Automatically on the banner at the top right of your screen, next to the cart icon, you will be shown your purchase status update.

When you have finished choosing the products, click on "Go to cart" next to the shopping cart icon at the top right, check your purchase summary and then click "Proceed with the order". Confirm your data or report a different shipping address, then choose your form of payment.

 

What do I do if I forget my nickname and/or password?

Click on the "Login" button located on the top right of any page and you will see the login page. At this point, simply click on "Forgot Your Password?" and follow the instructions; you will receive the requested data via email. Check receipt of the email sent automatically by the system, making sure that it is not blocked by your anti-spam system.

 

How do I place an order?

Placing an order is very easy: once logged in, choose the products you want using the menu of the main areas "Sports Nutrition", "Weight Loss", "Health and Wellness", "Beauty and Cosmetics" or "Clothing and Accessories". Selecting the sub-category, you see all the products related to that category, then clicking the "View sheet" tab you enter the detailed description of the product, and then click on the "Add to cart" button. The product will then be added to your shopping cart and can be purchased once the order is confirmed. The products in the cart can only be modified before you send your order. Once you have completed the order it is no longer possible to add or modify products, it is only possible to cancel the order by contacting our assistance promptly. 

 

How much does delivery cost?

Shipping on the Italian territory (including islands) is completely free if your order total is at least 40.00 € (forty). For total amounts of the orders less than 40 € and more than 29.99 €  flat rate shipping charges is set at 3.80 €; for total amounts of the orders less than 29.99 € the Standard flat rate shipping charges is set at 5.80 €. You can always check the shipping charges applied before completing the order.

For deliveries outside of the Italian territory (European Union) shipping is free if your order total is at least € 150, below this limit a cost ranging from € 15 to € 20 applies, depending on the country of destination. So far, we do not accept the COD (cash on delivery) type of payment for orders outside Italy.

 

I have finalised an order but I forgot a product or I would like to change a taste, can I do that?

Unfortunately, you CANNOT change an order once it is placed. The computer system does not allow you to make changes and in these cases it is necessary to request the cancellation of the order by contacting the customer service, and repeat the order with the desired products.

 

Are no further discounts on orders of a certain size?

Additional discounts are foreseen on some brands and products not already placed in special deals, according to the volume of purchase. These additional discounts, where applicable, appear during order settlement.

 

What is the "Wishlist"?

The "Wishlist" allows you to create a customised catalogue where you can enter all the products that you are interested in and you want to keep in mind for future orders. This feature is offered only to registered users.

To add a product to the "Wishlist", enter the part that interests you and click on the "Wishlist" link located under the product image. To see the products included in the "Wishlist", click on the relative link on the top right side of your page. Of course you can remove from the Wishlist the products that you are no longer interested in, or you can move them to the shopping cart if you decide to buy them.

Be careful! Do not confuse the Wishlist with the Cart, which are two completely different and separate things.

 

When will I be sent the goods ordered?

In general, orders placed before 12.30 p.m. are prepared on the same day. The moment you receive our email shipping confirmation, your package has already left the warehouse. Caution: We cannot guarantee delivery in the day, because the fulfilment of the order might be delayed due to unexpected events or force majeure.

In the event that the order contains products that are not available at the moment, we will contact you by email or by phone, giving you the choice to wait until those products are available again to replace them with similar ones, or to cancel the order and receive a refund for the full amount paid. The order fulfilment email, not to be confused with the automated email confirmation and summary sent by the system once finalised the order, is usually sent late in the evening.

Shipments are loaded by the couriers from our warehouses in the evening and travel to destinations throughout the night. Approximately, barring unforeseen circumstances, the timing of deliveries in Italy requires 24 hours for North and Central Italy and 48 hours for South and Islands.

Orders placed over the weekend (Friday evening to Sunday) will be processed and shipped on the first working day, i.e. the following Monday, and the tracking code will appear on our website only on Monday evening.

Note: Couriers do not deliver on Saturdays and Sundays.

Note 2: it is necessary that the customer undertakes to monitor the outcome of the shipment with the tracking code provided.

It may be appropriate to clarify that the term order "fulfilment" means the preparation and delivery of the package in the hands of the courier. An order placed on Friday afternoon and directed to Palermo, for example, will be processed the first day possible (Monday), fulfilled on Monday night and delivered to the customer probably next Wednesday.

 

What are the couriers used for shipments? Is there a tracking number?

We use UPS (for shipping overseas) and GLS and Bartolini for our shipments in Italy. When the package is picked up by the courier from our warehouses, we will send an email to the address indicated on the order. Through the tracking number you can follow the path of the package step by step.

 

I received the package but something is missing, what can I do?

If, when checking the goods received, you notice that something is missing in respect to what you ordered and did not receive communications from us on goods temporarily unavailable, please contact us immediately by email to assistenza@vitamincenter.it or just call us +39 051 6166680.

 

How to make any returns?

If you intend to return the goods received, you must give notice within 48 hours of receipt. The packaging must be intact, with no signs of alteration. The cost of return shipping is your responsibility. Clothing should not be stained or worn (except briefly for the size test). For any further information please contact our staff  by email to assistenza@vitamincenter.it or call us +39 051 6166680.

Please note: Delivery information that we print on labels applied to the pack are the same we receive with your order, so if the package is returned to us by the courier because an address is incorrect or incomplete, you will be charged with the fees for the return of the goods plus normal delivery expenses for the new shipment. Pay attention to the address then; check it out several times before sending an order!

IMPORTANT:Vitamin Center Srl accepts returns of opened packages only if the product is originally faulty.

All products must be returned in their original packaging and re-packed for shipping, otherwise the courier company is not authorised to collect them.

Vitamin Center Srl assumes no responsibility for statements made by producers in the information provided on their products.

Vitamin srl makes no expressed or implied warranty on the results obtained from the use of the products sold.

 

I received the package but it is damaged, what can I do?

In this case, please carefully follow this procedure: when the courier asks you to sign the delivery note, write the wording "damaged goods" next to your signature or, if you only have a suspect that the contents of the package is not intact, write "subject to inspection". Once you open the package, if the content is not intact contact our staff  by email to assistenza@vitamincenter.it or call us +39 051 6166680. This procedure will allow us to replace the goods as soon as possible.

 

Are my credit card number and other personal information secure on this site?

We recognise the importance of protecting your privacy and the security of your data! Our site does not receive or record information related to your credit card as the payment is automatically directed to the bank operators via encrypted and secure systems.

 

I chose to pay by bank transfer, where can I find the transfer data?

The data to make the bank transfer are automatically sent via email immediately after the order is completed. If within 5 minutes from completing the order you do not receive the confirmation email with the bank details, you need to contact the support by email to assistenza@vitamincenter.it or call us +39 051 6166680. Before contacting the support, we advise you to check if the message has not been accidentally blocked by your spam filter (check your spam or junk mail folder).

Via the Home Banking option, the procedure is quick, but beware: we will ship only when we receive the bank transfer.

 

When do the products expire?

The expiration dates of the products are listed on the site. We worked hard to be able to offer this (we think very welcome) opportunity, allowing you to instantly view the expiration date of the product on the description pages of the selected item. Products with a short deadline (3 months) are placed in a list called "Last Minute" and are extra discounted.

Note: In the case of items that have both long- and short-maturity lots, please be careful to buy exactly what you want. Also, when you receive the goods, please remember that the products from the USA carry the date expressed as month-day-year.

 

I am intolerant or allergic to soy, eggs, nuts, peanuts, milk, gluten, etc.. How can I be sure of not buying the wrong product?

Unfortunately it is not possible to guarantee that a product is free of contamination from potential allergens. People with allergies and/or diseases of any kind buy the products liability. The labels and descriptions on this site may contain errors or involuntary omissions, so always read the label and warnings on the package carefully before consuming the product purchased. An important note about the use of GMOs in the U.S.: the U.S. law is actually different from ours and in America are very few companies that care about whether or not, for example, the soy used as an emulsifier is a GMO. If you are absolutely against the presence of GMOs, you should buy exclusively European products, with NO GMO declaration in plain view.

 

What are discount codes, coupons or points? Where can I find them?

Discount codes are special codes or coupons that entitle you to discounts on the purchase of a certain amount. These codes are issued from time to time in trade magazines for promotional purposes or during other activities advertised on the website and on Facebook. It should be noted that these discount codes are just an opportunity for additional savings, because all products are already extra-discounted and there are many other forms of discounts and savings like VitaminPoints, a system of point accumulation based on the amount spent. 

 

I have spent over € XX but I have not received any gadget, why?

Do not forget that Vitamin Center processes hundreds of orders per day and gadgets are always available in limited numbers. Gadgets are therefore assigned based on availability and order of arrival and they might run out. The inclusion of the gadget is not guaranteed and should not be taken for granted.

 

Can sale prices change without notice? Yesterday I saw a price and today it has changed.

Absolutely! Vitamin Center reserves the right to change product prices even on a daily basis according to business evaluations, offers and deadlines. It is not possible to estimate these variations, which are often caused by sudden changes in purchase prices from suppliers or currency fluctuations.

 

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