This purchase guide intends to be an extra support to help you surf among the products offered in our site. You will find info on all the stages needed to purchase on line: from the registration of your data, the selection of the products, the true purchase, up to the delivery directly at your doorstep in a few working days by means of a fast Courier!
You can browse in our portal vitamincenter.it at any time, even if you do not register with it. Registration is necessary to place an order and to benefit from our special offers and discounts!
How to register
Register your data by clicking on the button ‘REGISTER’ that you find in our homepage, at the top right of your screen.
Insert ALL the required data (fields marked with an * must be filled in) including your e-mail address where you may be contacted for important communications. The field ‘nickname’ corresponds to your e-mail address and will be filled in automatically by our system. The password has to be indicated twice, in order to avoid typing mistakes (note your password down on paper, not to forget it!). At this stage you will also be requested to choose a nickname for our Forum, which will appear next to your messages. At the end of the procedure you must click on the acceptance of the treatment of your data for the privacy issue, then on ‘CONFIRM REGISTRATION’.
If all your data are correct, you will see the message ‘You have been registered successfully!’. On the other hand, an error message will send you back to the form in order to insert again the data that have not been accepted.
This stage of registration must be carried out only once, afterwards you will have to follow the steps as described below.
Please NOTE: registration is free of charge and does not engage you in any way!
In order for you to be sure that a product is suitable for you, please read carefully all the info and the warning section relevant to that product.
If you wish to read our Terms of Sale please click HERE.
Access after Registration:
In the box at the top right (‘LOG IN’) insert the name you have picked as your ‘Nickname’ or the e-mail address you have indicated in the registration form. Insert also your ‘password’, then click on the button ‘LOG IN’. Now you are a recognised Client, the system greets you with ‘Hello (Name)!
Go with your mouse to ‘OUR BRANDS’ or ‘OUR CATEGORIES’ or ‘FANTASTIC OFFERS’. Click on the product(s) you are interested in and have a look at their detailed description. Check the availability of the product (‘available’ in green, ‘not available’ in red). Select the flavour of your choice and the quantity you need, then click on “ADD TO CART”. Looking at the banner, top right, you will see that the situation of your shopping is automatically updated. Once you have finished selecting the products click on ‘GO TO CART’, check your shopping list and then click on ‘PROCEED’.
Confirm your data or indicate a different delivery address and select the method of payment (Credit Card, Paypal or bank remittance, see paragraph below).
Congratulations, you have become a VitaminCenter’s Customer! Do not hesitate to contact us for any doubt or request you may have (go to ‘CONTACTS’).
NOTE: for the website to work correctly it is essential that the cookies are enabled, otherwise the purchased items will not show up in the shopping cart!
How to pay
Payment has to be made during your purchase procedure. You can pay by credit card (VISA, Mastercard), Paypal, or bank transfer.
The option to pay with cash on delivery is limited within the Italian territory for a maximum amount of EUR 999.99 in cash (D.L. 201 dated 06/12/2011) or by cheque made out to "Vitamin Center Srl" (subject to our approval). There are no extra costs for the "cash on delivery" option.
Credit Card: If you select the payment via credit card, you will be transferred to a safe banking server for the insertion of your credit card data. The order will be finalized and you will immediately receive an e-mail with the summary of your purchases and any possible additional information on delivery. Credit card information is dealt with directly by the bank, so it cannot be either viewed or stored in our database as we recognise the importance of protecting your privacy and your credit card details. Accepted cards: VISA and Mastercard. Customers who are resident in Italy can also use Postepay.
PAYPAL: An internationally recognised method of payment for safe transactions, especially used by Internet browsers. If you have a PayPal account, all you need is to quote your personal code for any purchase on the web. You can activate this method of payment after you have placed your first order, by selecting the option shown in the payment section. This function can be easily disabled at any time during your purchase procedure or by connecting to your PayPal account.
If you choose to pay by bank transfer you will receive the confirmation e-mail completed with our bank account details and reference numbers to be given to your bank to arrange for a fund transfer. The slip you will receive from your bank as confirmation of payment must then be sent to us either by e-mail: email@example.com, or by fax: +39.051.758270. Once we receive it, we will immediately start the delivery procedure of your order.
Our bank details are as follows:
Beneficiary: Vitamin Center Srl
Bank: Banca Popolare dell’Emilia Romagna
Branch: Riale di Zola Predosa (BO)
IBAN: IT25 U 05387 37131 000002019593